In many ways, the level of communication in an organization portrays its culture to the public and so affects popularity of its brand. Therefore, it would be unfortunate for a company to utterly neglect workplace communication training for its staff. On the same breadth, a firm should have clear policies on communicating critical issues and should limit access to information on a need-to-know basis.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
When writing emails to fellow staff, employees must do so professionally. The language used must be modest and simple to understand. The subject must be clear and relevant to the role of the recipient. This way, the addressee will be able to respond to the request effectively. Emails that are not clear act as a distraction to the recipients and have direct impact on their productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
During work, face to face interactions should be maintained at professional standards. Every employer ought to use respectful language when addressing their colleagues. There should be a comprehensive employee code of conduct given to new workers. They should understand implications of not adhering to such as part of their contract with the organization.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
When writing emails to fellow staff, employees must do so professionally. The language used must be modest and simple to understand. The subject must be clear and relevant to the role of the recipient. This way, the addressee will be able to respond to the request effectively. Emails that are not clear act as a distraction to the recipients and have direct impact on their productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
During work, face to face interactions should be maintained at professional standards. Every employer ought to use respectful language when addressing their colleagues. There should be a comprehensive employee code of conduct given to new workers. They should understand implications of not adhering to such as part of their contract with the organization.
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